Privacy Policy

Privacy policy

1. Introduction
At Mitchell Plumbing & Heating Eng, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services.

2. Information We Collect
We may collect the following types of personal data:

Contact Information: Name, address, email address, and phone number.
Payment Information: Credit card details and billing address for transactions.
Service Information: Details about the services you request or purchase from us.
Usage Data: Information about how you use our website and services, including IP address, browser type, and pages visited.

3. How We Use Your Information
We use your personal information for the following purposes:

To provide and manage our plumbing services.
To process payments and fulfill orders.
To communicate with you regarding your service requests or inquiries.
To improve our website and services based on user feedback.
To comply with legal obligations.

4. Legal Basis for Processing Personal Data
We will only process your personal data if we have a valid legal basis to do so. The legal bases include:

Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligation: Processing is necessary to comply with legal obligations.
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party.

5. Disclosure of Your Information
We may share your personal information with:

Service providers who assist us in delivering our services (e.g., payment processors).
Regulatory authorities as required by law.
Third parties in connection with any business transfer or merger.

6. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server hosting.

7. Your Rights
You have certain rights regarding your personal data under applicable data protection laws:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to request deletion of your personal data under certain circumstances.
The right to object to processing based on legitimate interests.

8. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings. For more information about cookies, please refer to our Cookie Policy.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights regarding your personal data, please contact us at:
Mitchell Plumbing & Heating Eng
Email: info@mitchellplumbing.co.uk